Terms and ConditionsJust Soaps are completely dedicated to your total satisfaction. If you have any questions, please contact us and we'll be happy to help.
13 Middlefield Road
Phone: 01509 813535
Shipping And HandlingWe operate a standard £3.50 shipping and delivery charge system to all UK mainland postal addresses.
You can select to have your items shipped by a signed for courier service at checkout at additional cost. Be aware that should you choose this option there must be someone at home to sign for it. If not the parcel will be retained by the courier at their nearest depot for you to collect.
We also have a FREE local pickup option available for those people able to pick up from Sileby or Queniborough villages. Use ( local01 ) without brackets in the coupon box and this will remove the standard delivery charge. We will email you with the pickup details.
FREE shipping is available on all orders over £60.00
Delivery ScheduleWe endevoir to post all orders received by 1pm next working day providing all items in your shopping basket are available, all orders after this time will be posted the following working day. You should receive the goods within 2-3 working days after despatch.
If you are not at home when the goods arrive, the delivery service provider will leave you a collection notice and take your parcel to the nearest depot collection point.
If you fail to collect the package it will be returned to us. We will arrange redelivery at your expense or refund you minus the original cost of postage and packaging.
Please specify an alternative address for the parcel to be left at if you know that you will not be home to receive it.
Back OrdersIf your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax ChargesWe are not VAT registered.
Credit Card SecurityWe accept all major credit/debit cards such as Mastercard, Visa and Switch. We also accept Paypal payments. There are no hidden charges and no extra charge for using a credit card.
There are four payment methods to choose from.
1) Shop Safely Online
We believe that providing a safe shopping environment for our customers is of primary importance.
For your peace of mind all card payments are handled directly by our payment provider Actinic Payment (Credicall) who use the latest encryption technology to keep your credit card and personal details safe and secure. When you place an order on our site and click the '3D Secure Payment' option you will be transferred to the Actinic Payments system. Your details are collected on their secure and encrypted servers, bank authorisation is obtained by them and then notified to us. This basically means that your card details are protected in a secure environment with one of the safest, most trusted systems available and no-one in our company ever sees them. For more information you can visit the Sagepay website at www.sagepay.co.uk.
2) We also accept Paypal payments. You do not need to open a Paypal account to use this service. On choosing the Paypal option you will continue through our standard checkout process and will then be automatically transferred to Paypal's secure payment system to complete the payment process. We never see your card or bank details.
3) Order and Pay by Phone
Although we have complete confidence in the security of our payment systems, we do understand that some people prefer not to enter their card details online. Alternative methods of payment by credit/debit card are by telephone or by registered mail. In both cases we do need your card details, but please be assured that once your order and payment are processed your card details are immediately shredded, we never retain these details.
4) Pay by Cheque
The third way to order is for customers who prefer to pay by cheque. In this case please use the shopping cart as normal and then select "cheque" in the payment option of the checkout page. Print the page out and send it, along with your cheque, delivery address and phone number to:
13 Middlefield Road,
Please make cheques payable to Just Soaps. Your order will be processed as soon as your cheque has cleared..
GuaranteeWe guarantee your satisfaction. Any item you receive that is not in completely satisfactory condition we will replace. Damage and shortages should be notified within 7 days of receipt of your order.
Reaching UsIf you need to reach us, please email us using the link on the store page, alternatively, you can call on 01509 813535 (International +44 01509 813535) or fax us on or write to us at 13 Middlefield Road Cossington Leicestershire LE7 4UT United Kingdom
Returns PolicyYour rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm